Data Recovery Frequently Asked Questions: FAQs:
long does your FREE data recovery analysis and media inspection
and quotation take?
A: Usually between 24 and 72 hours depending on
the workload of our data recovery lab.
if I need my media inspected and quoted urgently?
A: We offer an urgent inspection and quotation
service. We may charge an inspection fee. It hits the top of the
inspection queue and we work on it as a priority job until
should I pack my hard drive?
A: See full
do I ship the media to you?
A: Best way is to drop off your media. Click
here to see the
address details and directions on how to come to us. Opening
times are here as well. However for
those who can't do this, they are advised to either use a
reliable courier company or pack it according to instructions
given here and
post it to us by Royal Mail Recorded or Special Delivery.
European or Middle Eastern customers can use DHL or UPS for
shipping but they should pack the media according to the
Q: Do I
need to include anything in the parcel?
A: You have to print off the
fill it out and include it in the parcel that contains the hard
do you classify your recoveries?
A: Usually we classify them as logical and
physical. For more information about different types of data
recovery click here.
your costs for data recovery fixed?
A: Yes. After we inspect the media we will
provide you with a quotation (fixed price) no matter how much
time and resources have been used to complete the data recovery
process the quoted price will not change.
there any catches with your “No Data No Fee” policy?
A: NONE whatsoever. If we can not recover your
data we will not charge you for the attempted recovery process.
A small fee applies for the return of your media. If you choose
not to have the media returned we will destroy it for you free
do hard drives fail?
A: Hard drives like other electrical devices
have a MTBF (Mean Time Between Failures). Due to the hard drive
architecture, it will eventually fail. Most cases of media
failures are either due to physical failure of the media or due
to human error SEE HERE FOR
do I know what you have recovered?
A: If you request, we will call you and review
the recovered files with you over the phone or we can
email you a small text file as a report (also know as a
“snapshot”) of the files and corresponding directories that we
have been able to recover.
do you ship the data to me in the UK?
A: We use Royal Mail Recorded Delivery or Royal
Special Delivery. We use TNT and UPS for larger packages and
laptops. We use DHL and UPS for Europe and the Middle East.
do you ship or deliver data to other countries?
A: We can either upload the data to our FTP
server or we can ship it to you via UPS or DHL.
what format do you ship the data to me?
A: Up to ~40Gb we offer free DVD media
(Approximately 10 DVD’s). Above ~40Gb charges apply and you may
have to buy a USB hard drive from us for the data to be copied.
Alternatively you can supply the destination media yourself.
I drop off my hard drive?
A: Yes you certainly can.
See here for address details and directions + opening hours.
about confidentiality of my data? Is it safe with you?
A: We are bound by the confidentiality clause
in the Terms and Conditions of Service.
This agreement is here.
do you preserve safety and security of my data?
A: We store all recovered data on an encrypted
SSAN (Secured Storage Area Network). After 8 days we wipe the
data from the SSAN at a level that will render all data
payment methods do you accept?
A: We only accept Visa/Master Card/Maestro/Solo
and America Express. In some case bank transfers and PayPal are
acceptable. Cheques are not accepted.
For a FREE
consultation or booking a FREE data recovery analysis phone
0333 5 777 120 (European customers call +44 207 516 1077)
To send a hard
drive or media for data recovery by registered post, use the
media shipping form and address label.
your media, our address and contact details, directions and